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Customer Success Account Manager

Customer Success Account Manager

Smartboost is offering a full-time position with flexible hours in San Diego, CA. If you want your work to make a difference in the world, we are the company for you! We are growing fast, and looking to expand with motivated people who enjoy working within a talented team. smartboost is a family-oriented agency. Our company has a relaxed orientation and Our motto – when you succeed, we succeed.
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Customer Success Account Manager

Customer Success Account Manager

Smartboost is offering a full-time position with flexible hours in San Diego, CA. If you want your work to make a difference in the world, we are the company for you! We are growing fast, and looking to expand with motivated people who enjoy working within a talented team. smartboost is a family-oriented agency. Our company has a relaxed orientation and Our motto – when you succeed, we succeed.
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Responsibilities

  • Acting as a trusted advisor, you are a key point of contact for a portfolio of accounts, with the goal to build the relationship, drive incremental value, retain and expand the customer use of smartboost’s services
  • Build relationships with assigned customers, help them with issues, and continually delight them with a positive customer-centric attitude. Provide proactive strategy with assigned customer accounts
  • Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal, and account growth
  • Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes
  • Work closely with marketing, web, and data science teams to ensure an exceptional customer experience and take care of any customer issues
  • Monitor and report on customer needs, performance, strategies, and business updates
  • Maintain a revenue base by managing account retention, renewal, and up-sells
  • Involved from the initial point of contact to help decide the scope of the project and keep sales promises in check
  • Responsible for setting boundaries with clients and informing any change in scope of contract based on input from team and understanding of capacity/capabilities

Requirements

  • 3 years of sales & customer support experience for more than 5 accounts
  • MUST have experience with a customer-facing role (Customer Success, Engagement Manager, Account Manager)
  • Understanding of Internet, digital marketing, web design, and web applications with a desire to learn new technologies
  • Love to help others & empathize with users of all experience levels
  • Possess strong phone, written, and verbal communication skills with excellent presentation skills
  • Confident, high energy, self-motivated, and a true team player
  • Excellent multitasking and project management skills
  • Enjoy solving problems & learning new things
  • Strong experience with web analytics tools and reports creation
  • Background in Software/Saas is a plus
  • Experience with Gsuite, Asana, and HubSpot a plus

Apply for Customer Success Account Manager position.


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    If your profile meets our standards or above, we will contact you to schedule an interview. By submitting below, you confirm that the information provided on this application and your resume are accurate and truthful to the best of your knowledge.